Software

Josh_nyc · Guest

I decided to test Mozy online backup on my XP Professional machine. My
initial backup went fine, and I tested that I could restore some
files. Then I modified just one of those files to check what Mozy
would do. - and it did nothing, even after several cycles of automatic
and manual backups. This would be a disaster if I were using Mozy for
real.

New files and *some* changed files (like NTUSER.DAT) were backed up,
but not the one I was testing.

I checked the backups in three ways
My test file is shown in the Backup set.

It appears in the initial backup history log, but not in later logs.

It appears in the virtual drive Mozy creates to show what is on the
server - but it shows
the old date, not the modified date.

Several things about my system are atypical - several special folders
like Documents have been redirected to the second disk, some services
are disabled -- but the bottom line is that the initial backup worked,
but some changed files were not backed up.

Mozy support asked for my logs, bus has not responded further in two
weeks. I'm not a paying customer, but if I don't figure this out, I
never will be!

Can anyone suggest a remedy, or at least a test I could do to
understand what is happening?